What happens between drop-off and pick-up
Same times every day, so dogs know what comes next. Below is the full routine, the safety rules behind it, and what your dog needs before the first visit.
The day, hour by hour
Boarding guests join the same daytime schedule, then settle into their suite after the final toilet break.
- 07:30
Arrival and health check
We check eyes, ears, paws and mood before your dog joins the group.
- 08:30
Zone play
Small groups matched by size and energy, with one caretaker per six dogs.
- 10:00
Outdoor session
Supervised play in the covered yard, with water breaks and shade.
- 12:00
Rest and lunch
Lights low, raised beds out, food served exactly as you instructed.
- 15:00
Sniffing games
Scent work and short manners practice to tire the mind, not just the legs.
- 17:00
Quiet time
Brush-down, calm settling and a final toilet break before handover.
- 18:45
Handover
Pick-up with a short verbal note and a photo sent to your phone.
How we keep the group safe
Groups stay small
One caretaker to six dogs. Groups are split by size, age and play style, and reshuffled if a pairing is not working.
Cleaning runs twice a day
Floors and surfaces are cleaned at midday and close. The turf is rinsed and dried, and water bowls are replaced every few hours.
Health checked at the door
Any dog with a cough, loose stool or skin issue is turned away that day. We will not risk the group.
Incidents get a call
If your dog is hurt or unwell we contact you first, then your listed vet. A written note follows the same day.
Before your dog's first day
Allow about a week to sort these out. The temperament assessment and trial half day are free.
We cannot take a dog that has
- Dogs with a contagious illness, or within 14 days of one
- Dogs with severe separation anxiety that has not been assessed
- Puppies before their final vaccination round
- 1
Vaccination records
Current DHPP, rabies and bordetella. Send a photo of the card before the first visit.
- 2
Health declaration
A short form covering allergies, medication, past injuries and your vet contact.
- 3
Temperament assessment
A 30-minute meet with one caretaker before any group time. Free of charge.
- 4
Unneutered dogs
Assessed case by case. Females in season cannot attend daycare or boarding.
- 5
Trial day
First-timers start with a half day so we can see how they settle before a full booking.
- All five in place and your dog can join the next available day.
Practical questions
Times, medication, cancellations and what the first visit looks like. Call +60 3-2711 0482 for anything else.
Yes, any time after 7:30am. Arriving before 9am gives your dog a full outdoor session and a better chance to settle.
Ready to book a trial half day?
Send your dog's details and a date that suits you. We will confirm the slot within one business day.